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Terms and Conditions

General Terms and Conditions with Customer Information

Version: 14 August 2026

The cancellation policy and information on the exclusion of the right of cancellation can be found here.

Table of Contents

  • Scope
  • Conclusion of the Contract
  • Right of Cancellation
  • Prices and Payment Terms
  • Delivery and Shipping Terms
  • Granting of Rights of Use for Digital Content
  • Retention of Title
  • Liability for Defects (Warranty)
  • Liability
  • Special Conditions for the Processing of Goods According to Certain Customer Specifications
  • Redemption of Promotional Vouchers
  • Redemption of Gift Vouchers
  • Small-Order Surcharge
  • Applicable Law
  • Place of Jurisdiction
  • Alternative Dispute Resolution

1) Scope

1.1 These General Terms and Conditions (hereinafter “GTC”) of myfolie GmbH (hereinafter “Seller”) apply to all contracts for the delivery of goods concluded between a consumer or business (hereinafter “Customer”) and the Seller concerning the goods presented by the Seller in its online shop. The inclusion of the Customer’s own terms and conditions is hereby rejected unless otherwise agreed.

1.2 These GTC apply accordingly to contracts for the delivery of vouchers unless otherwise stipulated in this respect.

1.3 These GTC apply accordingly to contracts for the provision of digital content unless otherwise stipulated in this respect. For the purposes of these GTC, digital content means data created and provided in digital form.

1.4 For the purposes of these GTC, a consumer is any natural person who enters into a legal transaction for purposes that cannot predominantly be attributed to their commercial or self-employed professional activity.

1.5 For the purposes of these GTC, a business is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or self-employed professional activity.

2) Conclusion of the Contract

2.1 The product descriptions contained in the Seller’s online shop do not constitute binding offers by the Seller, but serve to enable the Customer to submit a binding offer.

2.2 The Customer may submit the offer via the online order form integrated into the Seller’s online shop. After placing the selected goods in the virtual shopping cart and completing the electronic ordering process, the Customer submits a legally binding contractual offer for the goods contained in the shopping cart by clicking the button that completes the ordering process.

2.3 The Seller may accept the Customer’s offer within five days

  • by sending the Customer a written order confirmation or an order confirmation in text form (fax or e-mail), whereby receipt of the order confirmation by the Customer is decisive, or
  • by delivering the ordered goods to the Customer, whereby receipt of the goods by the Customer is decisive, or
  • by requesting payment from the Customer after the Customer has submitted their order.
If several of the aforementioned alternatives apply, the contract is concluded at the time when one of the aforementioned alternatives occurs first. The period for acceptance of the offer begins on the day following the day on which the Customer sends the offer and ends at the end of the fifth day following the sending of the offer. If the Seller does not accept the Customer’s offer within the aforementioned period, this shall be deemed a rejection of the offer, with the consequence that the Customer is no longer bound by their declaration of intent.

2.4 If a payment method offered by PayPal is selected, payment processing is carried out via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: “PayPal”), subject to the PayPal Terms of Use, available at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full or – if the Customer does not have a PayPal account – subject to the terms for payments without a PayPal account, available at https://www.paypal.com/de/webapps/mpp/ua/privacywax-full. If the Customer pays using a payment method offered by PayPal that can be selected during the online ordering process, the Seller hereby declares acceptance of the Customer’s offer at the time the Customer clicks the button that completes the ordering process.

Notice concerning PayPal Buyer Protection procedures
Decisions made by PayPal במסגרת PayPal Buyer Protection or comparable procedures have no effect on the contractual relationship between the Seller and the Customer. In particular, the Customer’s statutory and contractual payment obligations towards the Seller remain unaffected.

2.5 If the payment method “Amazon Payments” is selected, payment processing is carried out via the payment service provider Amazon Payments Europe s.c.a., 38 avenue John F. Kennedy, L-1855 Luxembourg (hereinafter: “Amazon”), subject to the Amazon Payments Europe Terms of Use, available at https://pay.amazon.de/help/201751590. If the Customer selects “Amazon Payments” as the payment method during the online ordering process, by clicking the button that completes the ordering process they also issue a payment order to Amazon. In this case, the Seller hereby declares acceptance of the Customer’s offer at the time the Customer initiates the payment process by clicking the button that completes the ordering process.

Notice concerning Amazon Pay disputes
Decisions made by Amazon Payments במסגרת buyer protection or guarantee procedures have no effect on the contractual relationship between the Seller and the Customer. In particular, the Customer’s statutory and contractual payment obligations towards the Seller remain unaffected.

2.6 When an offer is submitted via the Seller’s online order form, the contract text is stored by the Seller after the contract is concluded and sent to the Customer in text form (e.g. e-mail, fax or letter) after the Customer has sent their order. The Seller does not provide any further access to the contract text. If the Customer has set up a user account in the Seller’s online shop before sending their order, the order data is archived on the Seller’s website and can be accessed free of charge by the Customer via their password-protected user account by entering the relevant login details.

2.7 Before submitting the order bindingly via the Seller’s online order form, the Customer can identify any possible input errors by carefully reading the information displayed on the screen. An effective technical means of better identifying input errors may be the browser’s zoom function, which enlarges the display on the screen. The Customer can correct their entries using the usual keyboard and mouse functions during the electronic ordering process until they click the button that completes the ordering process.

2.8 Different languages are available for the conclusion of the contract. The specific language selection is displayed in the online shop.

2.9 Order processing and contact generally take place by e-mail and automated order processing. The Customer must ensure that the e-mail address provided for order processing is correct so that e-mails sent by the Seller can be received at this address. In particular, when using SPAM filters, the Customer must ensure that all e-mails sent by the Seller or by third parties commissioned by the Seller with order processing can be delivered.

3) Right of Cancellation

3.1 Consumers generally have a right of cancellation.

3.2 Further information on the right of cancellation can be found in the Seller’s cancellation policy.

3.3 The right of cancellation does not apply to consumers who, at the time the contract is concluded, do not belong to a member state of the European Union and whose sole place of residence and delivery address are outside the European Union at the time the contract is concluded.

4) Prices and Payment Terms

4.1 Unless otherwise stated in the Seller’s product description, the prices shown are total prices that include statutory value-added tax. Any additional delivery and shipping costs are stated separately in the respective product description.

4.2 For deliveries to countries outside the European Union, additional costs may arise in individual cases for which the Seller is not responsible and which are to be borne by the Customer. These include, for example, costs for the transfer of money by credit institutions (e.g. transfer fees, exchange-rate fees) or import duties and taxes (e.g. customs duties). Such costs may also arise in connection with the transfer of money if the delivery is not made to a country outside the European Union but the Customer makes the payment from a country outside the European Union.

4.3 The payment method(s) available will be communicated to the Customer in the Seller’s online shop.

4.4 If payment in advance by bank transfer has been agreed, payment is due immediately after conclusion of the contract unless the parties have agreed a later due date.

4.5 If a payment method offered via the payment service “Adyen” is selected, payment processing is carried out via the payment service provider Adyen N.V., Simon Carmiggeltstraat 6-50, 1011 DJ, Amsterdam, Netherlands (hereinafter: “Adyen”). The individual payment methods offered via Adyen are communicated to the Customer in the Seller’s online shop. Adyen may use the services of third-party payment service providers to process payments, for which special payment terms may apply and of which the Customer may be informed separately. Further information on “Adyen” is available online at https://www.adyen.help/hc/de.

4.6 If the payment method purchase on account is selected, the purchase price becomes due after the goods have been delivered and invoiced. In this case, the purchase price must be paid without deduction within the period stated on the invoice unless otherwise agreed. The Seller reserves the right to offer purchase on account only up to a certain order volume and to reject this payment method if the stated order volume is exceeded. In this case, the Seller will inform the Customer of the relevant payment restriction in the payment information in the online shop. The Seller also reserves the right to carry out a credit assessment when purchase on account is selected and to reject this payment method in the event of a negative credit assessment.

4.7 If the payment method purchase on account is selected, the purchase price becomes due after the goods have been delivered and invoiced. In this case, the purchase price must be paid without deduction within the period stated on the invoice unless otherwise agreed. The Seller reserves the right to offer purchase on account only up to a certain order volume and to reject this payment method if the stated order volume is exceeded. In this case, the Seller will inform the Customer of the relevant payment restriction in the payment information in the online shop.

4.8 If the payment method “PayPal Invoice” is selected, the Seller assigns its payment claim to PayPal. Before accepting the Seller’s assignment declaration, PayPal conducts a credit assessment using the transmitted Customer data. The Seller reserves the right to refuse the “PayPal Invoice” payment method in the event of a negative assessment. If the “PayPal Invoice” payment method is approved by PayPal, the Customer must pay the invoice amount to PayPal within 30 days of receiving the goods unless PayPal specifies another payment period. In this case, the Customer may make payment only to PayPal with discharging effect. However, even in the event of the assignment of the claim, the Seller remains responsible for general customer enquiries, e.g. concerning the goods, delivery time, dispatch, returns, complaints, cancellation declarations and returns, or credit notes. The General Terms of Use for the use of PayPal’s purchase-on-account service, available at https://www.paypal.com/de/webapps/mpp/ua/pui-terms, shall apply in addition.

4.9 If the payment method credit card via Adyen is selected, the invoice amount is due immediately upon conclusion of the contract. Payment processing is carried out via the payment service provider Adyen N.V., Simon Carmiggeltstraat 6-50, 1011 DJ, Amsterdam, Netherlands (hereinafter: “Adyen”). Adyen reserves the right to conduct a credit assessment and to reject this payment method in the event of a negative credit assessment.

4.10 Payment in advance and conversion to purchase on account
Orders placed using the payment method payment in advance are binding for the Customer. The Seller reserves the right, at its own discretion, to fulfil such orders even without prior receipt of payment and, in this case, to convert the payment method to purchase on account. The Customer will be informed of this and is obliged to pay the purchase price without deduction within the period stated on the invoice.

5) Delivery and Shipping Terms

5.1 If the Seller offers shipment of the goods, delivery shall be made within the delivery area specified by the Seller to the delivery address provided by the Customer unless otherwise agreed. When processing the transaction, the delivery address specified in the Seller’s order processing is decisive. By way of exception, if the PayPal payment method is selected, the delivery address stored by the Customer with PayPal at the time of payment shall be decisive.

5.2 If delivery of the goods fails for reasons for which the Customer is responsible, the Customer shall bear the reasonable costs incurred by the Seller as a result. This does not apply to the costs of sending the goods if the Customer effectively exercises their right of cancellation. In the event that the Customer effectively exercises their right of cancellation, the regulation set out in the Seller’s cancellation policy shall apply to the return shipping costs.

5.3 If delivery of the goods fails due to an incorrectly provided delivery address, non-collection or other reasons for which the Customer is responsible, and the goods are subsequently returned to the Seller, the Customer shall bear the costs of renewed shipment. Renewed shipment shall take place only after the Customer has paid the shipping costs incurred for this purpose.

5.4 If the Customer acts as a business, the risk of accidental loss and accidental deterioration of the sold goods passes to the Customer as soon as the Seller has delivered the goods to the forwarding agent, carrier or other person or institution designated to carry out the shipment. If the Customer acts as a consumer, the risk of accidental loss and accidental deterioration of the sold goods generally passes to the Customer only upon handover of the goods to the Customer or a person authorised to receive them. By way of exception, the risk of accidental loss and accidental deterioration of the sold goods also passes to the Customer as a consumer as soon as the Seller has delivered the goods to the forwarding agent, carrier or other person or institution designated to carry out the shipment if the Customer commissions the forwarding agent, carrier or other person or institution designated to carry out the shipment and the Seller has not previously named this person or institution to the Customer.

5.5 The Seller reserves the right to withdraw from the contract in the event of incorrect or improper self-delivery. This applies only if the failure to deliver is not the Seller’s responsibility and the Seller has concluded a specific covering transaction with the supplier with due care. The Seller shall make all reasonable efforts to procure the goods. In the event that the goods are unavailable or only partially available, the Customer shall be informed immediately and the consideration shall be refunded immediately.

5.6 Collection by the Customer is not possible for logistical reasons.

5.7 Vouchers shall be provided to the Customer as follows:
- by e-mail

5.8 Digital content shall be provided to the Customer as follows:
- by e-mail

6) Granting of Rights of Use for Digital Content

6.1 Unless otherwise stated in the content description in the Seller’s online shop, the Seller grants the Customer the non-exclusive, territorially and temporally unlimited right to use the provided content for private and commercial purposes.

6.2 Passing on the content to third parties or creating copies for third parties beyond the scope of these GTC is not permitted unless the Seller has consented to the transfer of the contractual licence to the third party.

6.3 If the contract concerns the one-time provision of digital content, the granting of rights shall not take effect until the Customer has paid the agreed remuneration in full. The Seller may provisionally permit use of the contractual content before this time. Such provisional permission does not constitute a transfer of rights.

7) Retention of Title

If the Seller makes advance performance, the Seller shall retain title to the delivered goods until the purchase price owed has been paid in full.

8) Liability for Defects (Warranty)

Unless otherwise provided in the following provisions, the statutory provisions on liability for defects shall apply. By way of exception, the following applies to contracts for the delivery of goods:

8.1 If the Customer acts as a business,

  • the Seller shall have the choice of the type of subsequent performance;
  • for new goods, the limitation period for claims based on defects shall be one year from delivery of the goods;
  • claims based on defects shall be excluded for used goods;
  • the limitation period shall not recommence if replacement delivery takes place as part of liability for defects.
8.2 The aforementioned limitations of liability and reductions of time limits shall not apply

  • to the Customer’s claims for damages and reimbursement of expenses,
  • if the Seller has fraudulently concealed the defect,
  • to goods that have been used for a building in accordance with their usual manner of use and have caused the building to be defective,
  • to any obligation of the Seller to provide updates for digital products that may exist in contracts for the delivery of goods with digital elements.
8.3 In addition, for businesses, the statutory limitation periods for any existing statutory right of recourse shall remain unaffected.

8.4 If the Customer acts as a merchant within the meaning of § 1 HGB, they shall be subject to the commercial duty to inspect and give notice of defects pursuant to § 377 HGB. If the Customer fails to fulfil the notification obligations regulated therein, the goods shall be deemed approved.

8.5 If the Customer acts as a consumer, they are requested to complain to the delivery person about goods delivered with obvious transport damage and to inform the Seller thereof. Failure to do so shall have no effect whatsoever on their statutory or contractual claims based on defects.

9) Deviations in Performance and Products

9.1 In fulfilling the contract, the Seller reserves the right to make deviations from the descriptions and information in brochures, catalogues or other written and electronic documents with regard to material composition, colour, weight, dimensions, design or similar characteristics, insofar as these are reasonable for the Customer.

9.2 Reasonable deviations may result in particular from customary commercial variations and technical production processes.

9.3 In the case of printed products, colour deviations in the finished product are technically unavoidable. Colour guarantees are provided only on the basis of a proof confirmed in writing, which the Customer must request separately.

9.4 Defects in part of the delivered goods shall not entitle the Customer to reject the entire delivery insofar as the remainder of the delivery complies with the contract.

10) Liability

The Seller shall be liable to the Customer for claims for damages and reimbursement of expenses arising from all contractual, quasi-contractual and statutory claims, including tort claims, as follows:

10.1 The Seller shall be liable without limitation on any legal basis

  • in cases of intent or gross negligence,
  • in cases of intentional or negligent injury to life, body or health,
  • on the basis of a guarantee promise, unless otherwise regulated in this respect,
  • on the basis of mandatory liability, such as under the Product Liability Act.
10.2 If the Seller negligently breaches a material contractual obligation, liability shall be limited to the foreseeable damage typical of the contract, unless liability is unlimited pursuant to the preceding clause. Material contractual obligations are obligations which, according to the content of the contract, the contract imposes on the Seller in order to achieve the purpose of the contract, the fulfilment of which makes the proper execution of the contract possible in the first place and compliance with which the Customer may regularly rely on.

10.3 The Seller shall not be liable for non-performance or delay in performing its obligations insofar as these are caused by events of force majeure (e.g. natural disasters, strikes, official measures, power or internet outages, pandemics, supply bottlenecks due to circumstances beyond the Seller’s control or comparable unforeseeable events). In such cases, delivery periods shall be extended appropriately. In the event of permanent impossibility, both parties shall be entitled to withdraw from the contract.

10.4 In all other respects, the Seller’s liability is excluded.

10.5 The above liability provisions shall also apply with regard to the Seller’s liability for its vicarious agents and legal representatives.

11) Special Conditions for the Processing of Goods According to Certain Customer Specifications

11.1 If, according to the content of the contract, the Seller owes not only delivery of the goods but also processing of the goods according to certain Customer specifications, the Customer must provide the Seller with all content required for processing, such as texts, images or graphics, in the file formats, formatting, image sizes and file sizes specified by the Seller and grant the Seller the rights of use required for this purpose. The Customer is solely responsible for procuring and acquiring the rights to this content. The Customer declares and assumes responsibility for possessing the right to use the content provided to the Seller. In particular, the Customer must ensure that this does not infringe any third-party rights, especially copyrights, trademark rights or personal rights.

11.2 The Customer shall indemnify the Seller against third-party claims that such third parties may assert against the Seller in connection with an infringement of their rights through the contractual use of the Customer’s content by the Seller. The Customer shall also bear the necessary costs of legal defence, including all court and statutory legal fees. This shall not apply if the Customer is not responsible for the infringement. In the event of a claim being asserted by a third party, the Customer is obliged to provide the Seller immediately, truthfully and completely with all information required to examine the claims and conduct a defence.

11.3 The Seller reserves the right to reject processing orders if the content provided by the Customer for this purpose violates statutory or official prohibitions or good morals. This applies in particular to the provision of anti-constitutional, racist, xenophobic, discriminatory, insulting, content harmful to minors and/or glorifying violence.

12) Redemption of Promotional Vouchers

12.1 Vouchers issued by the Seller free of charge as part of promotional campaigns for a specific period of validity and which cannot be purchased by the Customer (hereinafter “Promotional Vouchers”) may be redeemed only in the Seller’s online shop and only during the specified period.

12.2 Individual products may be excluded from the voucher promotion if the content of the Promotional Voucher provides for a corresponding restriction.

12.3 Promotional Vouchers may be redeemed only before completion of the ordering process. Subsequent offsetting is not possible.

12.4 Only one Promotional Voucher may be redeemed per order.

12.5 The value of the goods must be at least equal to the amount of the Promotional Voucher. Any remaining credit will not be refunded by the Seller.

12.6 If the value of the Promotional Voucher is insufficient to cover the order, one of the other payment methods offered by the Seller may be selected to pay the difference.

12.7 The credit of a Promotional Voucher shall neither be paid out in cash nor bear interest.

12.8 The Promotional Voucher shall not be refunded if the Customer returns goods paid for in whole or in part with the Promotional Voucher under their statutory right of cancellation.

12.9 The Promotional Voucher is transferable. The Seller may provide performance with discharging effect to the respective holder who redeems the Promotional Voucher in the Seller’s online shop. This shall not apply if the Seller has knowledge, or is grossly negligently unaware, that the respective holder is not entitled, lacks legal capacity or lacks authority to represent.

13) Redemption of Gift Vouchers

13.1 Vouchers that can be purchased via the Seller’s online shop (hereinafter “Gift Vouchers”) may be redeemed only in the Seller’s online shop unless otherwise stated on the voucher.

13.2 Gift Vouchers and remaining balances of Gift Vouchers may be redeemed until the end of the third year following the year in which the voucher was purchased. Remaining balances shall be credited to the Customer until the expiry date.

13.3 Gift Vouchers may be redeemed only before completion of the ordering process. Subsequent offsetting is not possible.

13.4 Only one Gift Voucher may be redeemed per order.

13.5 Gift Vouchers may be used only to purchase goods and not to purchase additional Gift Vouchers.

13.6 If the value of the Gift Voucher is insufficient to cover the order, one of the other payment methods offered by the Seller may be selected to pay the difference.

13.7 The credit of a Gift Voucher shall neither be paid out in cash nor bear interest.

13.8 The Gift Voucher is transferable. The Seller may provide performance with discharging effect to the respective holder who redeems the Gift Voucher in the Seller’s online shop. This shall not apply if the Seller has knowledge, or is grossly negligently unaware, that the respective holder is not entitled, lacks legal capacity or lacks authority to represent.


14) Small-Order Surcharge


A small-order surcharge shall be charged for orders in which the value of the goods falls below a minimum order value (20€) stated in the online shop. The amount of the surcharge is shown separately during the ordering process – it equals the difference between the value of the goods and 20€. The value of the goods at the time the contract is concluded, before shipping costs and other additional services, is decisive.

The small-order surcharge forms part of the total price.

In the event of complete cancellation of the contract (e.g. consensual cancellation or effective exercise of the right of cancellation), the paid small-order surcharge shall be refunded.

If the contract is only partially cancelled or amended and the remaining value of the goods continues to fall below the applicable minimum order value, the small-order surcharge shall be recalculated on the basis of the remaining value of the goods and may remain payable in whole or in part.

Statutory consumer rights and statutory exclusions of the right of cancellation, in particular in the case of individually manufactured or personalised goods, remain unaffected.

15) Applicable Law

15.1 All legal relationships between the parties shall be governed by the law of the Federal Republic of Germany, excluding the laws governing the international sale of movable goods. For consumers, this choice of law shall apply only insofar as the protection granted is not withdrawn by mandatory provisions of the law of the state in which the consumer has their habitual residence.

15.2 Furthermore, this choice of law shall not apply with regard to the statutory right of cancellation for consumers who, at the time the contract is concluded, do not belong to a member state of the European Union and whose sole place of residence and delivery address are outside the European Union at the time the contract is concluded.

16) Place of Jurisdiction

If the Customer acts as a merchant, legal entity under public law or special fund under public law domiciled within the sovereign territory of the Federal Republic of Germany, the exclusive place of jurisdiction for all disputes arising from this contract shall be the Seller’s registered office. If the Customer is domiciled outside the sovereign territory of the Federal Republic of Germany, the Seller’s registered office shall be the exclusive place of jurisdiction for all disputes arising from this contract if the contract or claims arising from the contract can be attributed to the Customer’s professional or commercial activity. In the aforementioned cases, however, the Seller shall in all cases also be entitled to bring an action before the court at the Customer’s registered office.

17) Severability Clause

If individual provisions of these GTC are or become wholly or partially invalid, this shall not affect the validity of the remaining provisions.

18) Contract Language and Precedence of the German Version

These GTC may be translated into other languages. However, the German version shall be exclusively decisive for the contractual relationship and the interpretation of these GTC.

19) Alternative Dispute Resolution

The Seller is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.